The people behind teksupportUSA

A calm, capable partner for all things tech.

teksupportUSA is remote IT support helping Texas businesses and households keep their technology running without the stress — patient, honest, and free of jargon.

Book a free consultation How we work

Based in Texas·100% remote·Independent & local

The person behind it

Hi, I'm Amanda

I have worked in IT for over ten years, and I still do it full time. That is deliberate. It means the person looking at your computer spends every working day with this technology, rather than reading about it the night before.

TekSupportUSA is the business I am building alongside that work. I am growing it one client at a time, and taking on what I can genuinely look after rather than as much as I can sell. As it grows, I am bringing on other technicians, so you always deal with someone who genuinely knows your setup.

I started this because I kept watching people get talked down to, oversold, and charged for things they did not need. I would rather tell you that you do not need a plan than sell you one.

Getting hold of us

The best way to reach us is by email or through the contact form. Because this is a personal service rather than a call centre, we will always be straight with you about when we can get to something rather than leave you wondering.

How I work

Plain English, always

No jargon, no talking down to you. If I cannot explain what is wrong in a way that makes sense, I do not understand it well enough yet.

Honest about what you need

If a cheaper fix will do, I will tell you. If the problem is not worth paying me to solve, I will tell you that too.

Consistent, familiar support

You are not starting over each time with someone who has never seen your setup. We keep track of your machines and what was done last time.

No one drives out to you

Everything is done remotely, so there is no call-out fee, no appointment window to sit through, and no stranger in your house.

On the roadmap

What we’re building next.

teksupportUSA is growing. Here’s some of what’s on the way.

Live chat & AI assistant

Get answers the moment you need them, day or night.

Coming soon

Searchable self-service help center

Step-by-step guides you can look up anytime.

Coming soon

Proactive monitoring

We keep an eye on your systems and catch issues before you do.

Coming soon

Expanded support availability

We're growing the team so help arrives sooner than ever.

Coming soon

Free annual security & backup checkup

A yearly once-over to keep your data safe and backed up.

Coming soon

Build-your-own support plans

Mix and match add-ons to fit exactly what you need.

Coming soon

Client rewards & loyalty perks

Little thank-yous for the clients who grow with us.

Coming soon

Referral program

Send a friend our way and you both get a reward.

Coming soon

New support services

More ways we can help, on the way soon.

Coming soon

FAQ

Questions, answered

Do you support both Windows and Mac?

Yes. We support Windows and macOS computers, as well as phones and tablets on iOS and Android. If it connects to the internet, there's a good chance we can help.

How does remote support actually work?

With your permission, we securely connect to your device over the internet so we can see the screen and fix the problem, just as if we were sitting next to you, but without the wait for a visit.

Is it safe to let you connect to my computer?

Absolutely. You grant access yourself, you can watch everything we do the whole time, and you can end the session whenever you like. We only connect when you ask us to.

Do you charge call-out fees?

No. Because our support is remote, there are no travel charges or call-out fees. You only pay for the help you receive.

What areas do you cover?

Since we work remotely, we can help clients wherever they are. No matter where you're based, support is just a connection away.

What if it can't be fixed remotely?

If something genuinely needs hands-on attention, we'll tell you honestly and help you figure out the best next step. No surprises.

Ready to get your tech running smoothly?

Book a free, no-obligation consultation and we'll take it from there.

Book a free consultation